Terms of Service

1. The service

HireSalesAI answers, qualifies and quotes buyer inquiries on the channels you connect (such as WhatsApp, Messenger or website chat), following the quote rules and handoff settings you configure. The AI replies within the boundaries you set; it is not permitted to invent prices, discounts or terms that are not in your rules. Human review and activation checks are part of onboarding.

2. Plans, credits and billing

• Personal plans and business plans are described on the pricing page. Credits measure replies handled, not customers or results.
• Plans renew monthly or annually until cancelled. Annual plans are discounted and prepay credits for the year.
• Failed deliveries are not charged. Prices are shown in US dollars and exclude any applicable taxes.
• You may cancel a monthly plan before the next renewal; cancellation takes effect at the end of the paid period. Prepaid annual credits are non-refundable except where required by law.

3. Your responsibilities

• Accuracy of rules and data. You are responsible for the prices, MOQs, lead times and terms you load into the quote rules. The service quotes only what you configure.
• Channel compliance. You must use connected channels in accordance with the platform's own terms (e.g. WhatsApp Business Policy) and applicable law, including anti-spam rules.
• Lawful use only. No unlawful, misleading or infringing content; no use of the service to deceive buyers.
• Supervision. Human handoff and review settings are your choice, but you remain responsible for commitments made to your buyers through connected channels.

4. Fair use

Each plan includes a fair-use allowance. Abnormal automated load, resale of access without agreement, or attempts to probe or overload the service may result in throttling or suspension after notice.

5. Examples and results

Conversations and statistics shown on this website are de-identified excerpts from real production threads, with company and buyer names replaced by pseudonyms. They illustrate sales behaviour; they are not a projection and not a guarantee of revenue. Results depend on your products, channels, rules and team.

6. Intellectual property and confidentiality

We own the service and its underlying models. You own your workspace content, product data and buyer relationships. Each party keeps the other's confidential information confidential and uses it only to operate the service. We do not use your buyer conversations to train models serving other customers without your written consent.

7. Warranties and liability

The service is provided "as is" except for the commitments expressly stated in these terms. We do not warrant uninterrupted operation of third-party platforms. To the maximum extent permitted by law, each party's aggregate liability is limited to the fees paid or payable in the 12 months before the claim, and neither party is liable for indirect or consequential damages, including lost profits or lost data.

8. Termination

Either party may terminate for material breach not cured within 14 days of notice. On termination, your workspace content is made available for export for 30 days and then deleted, as described in the Privacy Policy.

9. Governing law

These terms are governed by the laws of Singapore. Disputes will be resolved in the courts of Singapore, except where mandatory consumer law of your country gives you a different forum.

10. Contact

ASTRUM AI SOLUTIONS PTE. LTD. · WhatsApp: +86 13129576138